Terms & Conditions
Last updated: September 30, 2026
Welcome to Trager Brothers Coffee. These Terms and Conditions apply to your use of www.tbcroasters.com and purchases made through its online store. The store is operated by Trager Brothers Coffee, 190 Rockfish School Lane, Afton, VA 22920 ("we," "us," or "our"). Contact us at info@tbcroasters.com or (434) 263-8916.
By placing an order, you agree to these Terms. We may update them from time to time; the version in effect when you place an order governs that order. Separate terms shown at checkout may apply to subscriptions, gift cards, or promotions. If separate terms conflict with these Terms for that purchase, the more specific terms control.
Orders and Product Information
Please review your cart, grind choice, quantity, shipping address, and other selections before submitting an order. An order confirmation means we have received your order; it does not guarantee that a product is available or that the order has shipped. We may contact you to correct an obvious listing or pricing error or to resolve an unavailable item. If we cannot fulfill an order, we will cancel the affected item and refund the amount paid for it, including applicable shipping charges as required by law. Product descriptions and images are intended to be helpful; packaging and availability may vary. We will not substitute a different coffee without your agreement.
Prices, Payment, and Taxes
Prices are in U.S. dollars and may change for future orders. The price, applicable taxes, and shipping charges for your order will be shown before you submit payment. We will not raise the price of an accepted one-time order without your consent. By providing a payment method, you authorize the charge shown at checkout and confirm you are authorized to use that method. Payment processing may be handled by a third party.
Shipping and Delivery
We ship to the destinations offered at checkout. Shipping options, costs, and any stated processing or shipment times appear during checkout or on the applicable product page. Transit estimates from a carrier are estimates, not guaranteed delivery dates. Please provide a complete and accurate address. If a shipment is lost, arrives damaged, or is misdelivered, contact us at info@tbcroasters.com so we can investigate and arrange an appropriate resolution.
If we cannot ship within the time stated at checkout, or within 5 days if no shipment time was stated, we will notify you as required by law, offer the required choice to accept a delay or cancel, and issue a prompt refund when required. We will not treat these Terms as your advance consent to an unknown shipping delay.
Returns, Problems, and Refunds
Coffee
Because coffee is perishable, we do not accept coffee returns. If there is a problem with your coffee, or you receive an incorrect order, please contact us at info@tbcroasters.com or (434) 263-8916. We will work with you to resolve the issue.
Merchandise
Contact us within 30 days of purchase to request a return or exchange of non-coffee merchandise. Provide your name, order number, item, and reason for the return. Please wait for return instructions before mailing an item. Returns should include the item and any accompanying parts and be in substantially the condition received, except where the item arrived damaged or defective. Mail authorized returns to Trager Brothers Coffee, 190 Rockfish School Lane, Afton, VA 22920. For a change-of-mind return, the customer pays return postage. If we sent the wrong item or it arrived damaged or defective, we will arrange a replacement or refund and cover reasonable return postage if a return is needed. We will issue approved refunds to the original payment method after receiving the return or confirming that no return is needed.
This policy does not limit rights or refunds required by applicable law, including for goods we cannot ship as promised.
Coffee Subscriptions
Recurring Deliveries and Billing
When you subscribe to coffee deliveries, you select the coffee, quantity, and delivery frequency. The price per delivery, shipping charges, taxes, next charge date, and recurring billing schedule are shown before you enroll. There is no minimum purchase obligation unless one is expressly shown with a particular offer. Your subscription and recurring charges continue on the schedule you select until you cancel. You authorize us to charge your chosen payment method for each scheduled order. Keep your billing and delivery information current. If a payment fails, we may ask you to update your payment method and pause deliveries until payment succeeds.
Changes and Cancellations
You can change your coffee selection, quantity, delivery frequency, shipping address, and other available preferences — or cancel your subscription — at any time through your Recharge customer portal. Access the portal through the Manage Subscription link on our Subscriptions page or the link in your subscription confirmation email. Changes to an upcoming order must be made before it is processed. Cancel before your next scheduled charge to avoid that order; cancellation takes effect promptly and stops future charges. If we have charged you for a subscription order that has not yet shipped when you cancel, contact us and we will cancel and refund that order. If it has shipped, our coffee return policy applies. You can also ask for help at info@tbcroasters.com or (434) 263-8916. You do not need to speak with us to cancel online.
Changes and Refunds
We will notify you before a material change to the subscription, including a price increase, takes effect and explain how to cancel before the changed charge. We will address incorrect, damaged, missing, or unshipped orders and provide any refund required by law. Subscription terms must be clear at enrollment, and we will obtain your affirmative consent and send a confirmation you can keep containing the recurring terms and cancellation instructions.
Accounts and Acceptable Use
If you create an account, keep your login details secure and notify us if you suspect unauthorized use. Do not use the site to commit fraud, interfere with its operation, or misuse its content. We may suspend access when reasonably necessary to protect customers or the site, without affecting remedies owed for paid orders.
Website Content and Third-party Services
The site's text, photos, graphics, names, and branding belong to us or their respective owners and may not be copied or used commercially without permission. Links and checkout tools operated by third parties may have their own terms and privacy practices. Our handling of personal information is described in our Privacy Policy.
Site Availability and Liability
We work to keep the site accurate and available but cannot promise uninterrupted access or error-free content. To the extent permitted by law, we are not responsible for indirect or consequential losses arising from use of the site. Nothing in these Terms excludes liability or limits consumer rights that cannot legally be excluded or limited, or removes our obligation to provide required refunds and remedies for purchases.
Governing Law and Disputes
Virginia law governs these Terms to the extent permitted by applicable law, without depriving consumers in other places of protections that cannot be waived. Before filing a claim, you are welcome to contact us at info@tbcroasters.com so we can try to resolve the issue. Nothing here requires arbitration or waives a right to bring an otherwise available claim in court.
Contact Us
Trager Brothers Coffee
190 Rockfish School Lane
Afton, VA 22920
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